Help systems have evolved dramatically since their invention in the 1980s, and continue to morph into an array of user assistance deliverables. In this Webinar, we take a look back at the history and future of Help in software user interfaces, before looking ahead to what user assistance may look like in the next decade. Will online Help systems, perhaps delivered with eInk, be commonly found in consumer goods such as fridges, lawn mowers and food mixers? Will augmented reality result in engineering drawings and documentation becoming closely inter-related? Will video usurp text as the primary medium for Help delivery? Will software tools write their own manuals? These interesting questions are explored in this recorded session and many of our assumptions are challenged in positive and thought-provoking ways.
About the Presenter: Based in Melbourne, Australia, Dr Tony Self (@hyperwrite) has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and XML documents. In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is a member of the OASIS DITA Technical Committee (and chair of the DITA Help Subcommittee), is an adjunct teaching fellow at Swinburne University, and is the Director of Training for TCTrainNet, a training initiative of tekom, the German professional association for technical communicators.